There are several ways that we may collect personal information, including (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties.
We may collect personal information directly from you when you provide it to us through the Sites or Services. This may include when you use our Sites or Services, register or create an online account with us, purchase products or services, request information from us, sign up for newsletters or our email list.
Whenever you visit or interact with the Sites, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies or third-party services (such as LeadID) to automatically or passively collect personal information about users of the Sites and interactions with our emails and online advertisements.
We may also automatically collect the following information about you:
Energy Usage Information: We may collect information about your energy usage and related information.
Computer or Device Information: We may automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Sites, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the Sites.
Usage Information: We may collect information about your use of the Sites, including the date and time you visit the Sites, the content, areas, or pages of the Sites that you visit, the website or app from which you navigated to the Sites, the page or app you visit after leaving the Sites, the amount of time you spend viewing or using the Sites, the number of times you return to the Sites, as well as other click-stream or usage data, and whether you open, forward or click-through an email to the Sites.
Via Our Third Party Service Providers. We may use third party service providers to support our Sites. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
Use of Third-Party Analytics and Technologies: We may use third parties’ analytic and tracking tools, such as Google Analytics for Display Marketing, to better understand who is using the Sites, how people are using the Sites, and how to improve the effectiveness of the Sites and their content, and to help us or those third parties serve more targeted advertising to you across the internet. These tools may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information about you. They may also combine information they collect from your interaction with the Sites with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.
Information You Provide Through Third-Party Websites or Services. If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, username, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.
We may acquire personal information from other sources as follows:
From Other Third Parties: We may obtain personal information about you from other third-party sources, including commercially available sources, such as data aggregators and public databases. This information may include your name, demographic information, utility usage information, interests, and publicly-observed data, such as online activity.
We may combine the personal information that we receive from and about you, including information you provide to us and information we automatically collect through the Sites and/or Services, as well as information collected from other online or offline sources, including from third-party sources and from your installed solar system.
We may use the personal information we collect from and about you for any of the following purposes:
Additionally, if you use the Sites and/or Services to connect with third-party services that you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
We use Sensitive Personal Information as follows:
We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. To facilitate these activities, we allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect certain data and other information about your online activity.
We also may display interest-based ads through Facebook, or other social media platforms or websites. This is done through the Facebook Custom Audiences, or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms.
We may disclose personal information that we collect from and about you as described below.
The Sites offer many ways to find, enjoy, and share content. Your activity in connection with the Sites may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with the Sites. Any information you may disclose through the Sites, in blogs, on message boards, in chat rooms, or on other public areas through the Sites or other third-party websites, applications, or services that these Sites may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
We may disclose your personal information for business or commercial purposes as follows:
Affiliates: We may disclose your information to our affiliates and subsidiaries for business and operational purposes.
Service Providers: We may disclose your information with third-party contractors and other service providers that we use to support our business and who are required to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Compliance with Laws: We may access and disclose your information to comply with any court order, law, or legal process, including responding to any subpoenas, judicial processes, or government or regulatory requests and investigations.
Enforcing Our Rights: We may disclose your information to enforce or apply our terms of service (see contractual “Terms and Conditions” upon signing) and other agreements, including for billing and collection purposes, or to protect the security of our Sites, servers, network systems, and databases.
Safety: We may access and disclose your information if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Aggregate or Anonymous Non-Personal Information: We may disclose aggregate, anonymous, or de-identified non-personal information to third parties for their marketing or analytics uses.
Other: We may disclose your information as described to you at the point of collection.
We do not direct the Sites to, nor do we knowingly collect any personal information from, children under the age of sixteen. If we learn that a child under the age of sixteen has provided personally identifiable information to the Sites, we will use reasonable efforts to remove such information from our files.
We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
We will post any changes to our Privacy Policy here, as well as provide a notice of the update on applicable website and mobile app home pages. If we make material changes that allow us to use your personal information in a less restricted way, we will make reasonable efforts to notify you. The date the Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Sites to check for updates to the Privacy Policy. Your continued use of the Sites and/or Services after we change the Privacy Policy means you accept those changes.
To ask questions or comment about this privacy policy and our privacy practices, contact us: